Contact the team

Before you write in

Most questions are already answered on eligibility, award categories, nomination process and the FAQ. When you do write, name the business, brand or professional and the category you're considering so one reply can settle it.

What to include for the fastest reply

The team can generally answer a category or eligibility question much faster if the first message already includes a few specifics: the name of the business, brand or professional you're asking about, the country or city it operates in, and the specific category or categories you're weighing between. A message that says "which category should my salon enter" takes longer to resolve than one that says "we're an independent nail studio in [city], considering Best Nail Studio versus Best Independent Beauty Studio — which fits better?" — because the second version gives the team everything needed to answer in one reply rather than a back-and-forth to gather context first.

For questions about a nomination already submitted, include the business or professional name used on the form and roughly when it was submitted, so the team can locate it quickly in the review queue rather than searching by unspecific details.

What each contact channel is best for

Email is the right channel for anything that needs a documented, detailed response — a nuanced category-fit question, a request to correct information on a submitted nomination, or anything you'd want a written record of. It typically gets a reply within the standard five-business-day window, sometimes faster. WhatsApp tends to be the fastest channel for a quick, specific question where a short back-and-forth is more useful than a single detailed email — confirming eligibility for a specific situation, checking on submission status, or a quick category clarification. A phone call works well when a question is genuinely easier to explain out loud than to type, particularly for a business with an unusual structure (a multi-brand group, a recent merger or rebrand) where the category fit isn't obvious from a short written description.

Whichever channel you choose, the team is the same on the other end — there's no tiered or faster response for one channel over another beyond the natural speed difference of real-time messaging versus email. Choose based on what's actually easiest for your specific question, not based on an assumption that one channel gets priority treatment.